Privacy Policy
Last updated: December 30, 2024
Springital ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp AI Sales Agent service.
1. Information We Collect
We collect information that you provide directly to us, including:
- Business Information: Business name, contact details, services/products, pricing information
- Personal Information: Name, email address, phone number, WhatsApp number
- Payment Information: Paystack transaction details (we do not store card numbers)
- Conversation Data: WhatsApp messages processed by our AI agent to provide the service
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our AI Sales Agent service
- Process transactions and send related information
- Train and improve our AI models (using anonymized data)
- Send you technical notices, updates, and support messages
- Respond to your comments, questions, and requests
- Monitor and analyze trends, usage, and activities
3. Information Sharing
We do not sell your personal information. We may share your information in the following situations:
- Service Providers: With third-party vendors who perform services on our behalf (Meta/WhatsApp, Paystack, n8n, Airtable)
- Legal Requirements: If required by law or to protect our rights
- Business Transfers: In connection with any merger or sale of company assets
4. Data Retention
We retain your information for as long as your account is active or as needed to provide you services. Conversation data is retained for 90 days for service improvement purposes, after which it is anonymized or deleted.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:
- End-to-end encryption for WhatsApp messages
- Secure HTTPS connections
- Access controls and authentication
- Regular security assessments
6. Your Rights
You have the right to:
- Access and receive a copy of your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing of your data
- Withdraw consent at any time
7. WhatsApp & Meta Compliance
Our service operates in compliance with Meta's Platform Policies and WhatsApp Business API Terms of Service. Your WhatsApp conversations are processed in accordance with WhatsApp's privacy practices.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: privacy@springital.com
- WhatsApp: +234 814 649 8446